Frequently Asked Questions
Shipping
A: We aim to dispatch all orders within 2-4 business days of receiving them. Delivery times within the UK typically take 2-3 working days, while international delivery can take up to 14 working days depending on the destination. Please note that these delivery times are estimates and may be subject to delays beyond our control.
A: We aim to dispatch all orders within 2-4 business days of receiving them. Delivery times within the UK typically take 2-3 working days, while international delivery can take up to 14 working days depending on the destination. Please note that these delivery times are estimates and may be subject to delays beyond our control.
A: We ship orders from Monday to Friday, excluding UK public holidays. Orders received after 12 pm on Friday will be processed the following Monday.
A: Shipping costs vary depending on your location and the size of your order. You can view shipping costs at checkout before placing your order.
Returns and Exchanges
A: Due to the nature of our products and concerns around hygiene, we are unable to accept returns or exchanges. However, if there is an issue with your order, please contact us as soon as possible and we will do our best to make things right. Also, you can return any unopened and unused product within 14 days of receiving. We want all of our customers to be satisfied with their purchases and are committed to providing high-quality products and excellent customer service.
A: We take great care in packaging our products, but sometimes accidents happen during shipping. If your order arrives damaged or defective, please contact us within 48 hours of receiving your order so we can work with you to resolve the issue.
A: We do not accept cancellations once an order has been placed. However, if you need to make a change to your order, please contact us as soon as possible and we will do our best to accommodate your request.
A: If you received the wrong item in your order, please contact us within 48 hours of receiving your order so we can work with you to resolve the issue.
A: We do not accept returns or exchanges due to hygiene and the nature of our products. However, if there is an issue with your product, please contact us within 48 hours of receiving your order and we will try to resolve the issue as soon as possible.
A: If you have an allergic reaction to one of our products, please stop using it immediately and seek medical attention if necessary. We are unable to accept returns or exchanges due to hygiene and the nature of our products, but please contact us so we can work with you to resolve the issue.
Product Information
A: You can use our body butter as often as needed to keep your skin moisturised and nourished. We recommend applying it daily for best results.
A: Yes, our body butter is cruelty-free and vegan. We are committed to using ethically sourced and sustainable ingredients, and do not test on animals.
A: Yes, our body butter is cruelty-free and vegan. We are committed to using ethically sourced and sustainable ingredients, and do not test on animals.
A: Our body butter is made with gentle, natural ingredients and is free of harsh chemicals and synthetic fragrances, making it suitable for sensitive skin. However, we always recommend patch testing before using any new product.
A: No, our products are free from parabens, sulphates, and other harmful chemicals.
A: While our body butters are made with natural ingredients, we do not recommend using them during pregnancy due to the presence of essential oils. It’s important to always consult with your healthcare provider before using any new products during pregnancy. We want to ensure the safety of our customers and their little ones, so we recommend waiting until after pregnancy to use our body butters.
Duration
Our body butters are made with natural ingredients and do not contain any artificial preservatives. Therefore, they have a shelf life of approximately 6-9 months from the date of purchase. However, please keep in mind that the shelf life may vary depending on the storage conditions and frequency of use.
Natural Changes
Natural ingredients may also cause slight variations in texture or scent over time, which is completely normal and to be expected. We recommend storing your body butters in a cool, dry place away from direct sunlight to help prolong their shelf life. If you notice any changes in scent, texture or appearance, please discontinue use and reach out to us for further assistance.
